Custom High-Conflict Training That Protects Your People, Time, and Organization
Practical, proven skills to identify high-conflict personalities quickly, calm escalating situations, communicate without making things worse, set firm limits, impose consequences when necessary, and dramatically reduce complaints, grievances, and litigation.
Proven for 18 Years with Courts, Governments, Hospitals, Fortune 500 Companies, Schools, and the United Nations
More than 500,000 professionals in 20 countries — judges, HR directors, physicians, police officers, ombudsmen, and frontline staff — already use HCI methods every day because ordinary conflict-resolution approaches fail with the 5–10 % of people who create 90 % of the drama, danger, and expense.
Our training gives your team an entirely different skill set that actually works with high-conflict personalities.
Tailored Training for Your Industry’s Unique Challenges
High-conflict behavior can disrupt communication, delay decisions, increase stress, and derail even the best systems. We provide practical, proven training that helps professionals respond calmly, confidently, and effectively—no matter how difficult the situation. Our methods work across a wide range of industries where communication and human interaction are essential.
Industries We Serve
We tailor our high-conflict communication training to organizations and professionals in:
- Law
- Family Law & Family Court Systems
- All other legal
- Workplace (Leaders, Corporate Teams, Human Resources, Employee Relations)
- Healthcare Organizations
- Education
- Customer Service
- Insurance & Risk-related Companies
- Mental Health
- Government, Public Agencies & Non-profits
- Churches, Faith-based organizations
- Community Programs
If you see your industry here (or even if you don’t), we can help. Schedule a quick consultation to explore training options.
Manage the Pattern — Not Just the Crisis
Most training teaches “active listening,” “find common ground,” and “stay calm” — techniques that actually make high-conflict situations (typically involving one or more people with a high-conflict personality) worse.
Our programs are built from the opposite premise: high-conflict behavior follows a predictable pattern driven by the brain under stress. Once you understand the pattern, you can manage it quickly and confidently.
Organizations bring the High Conflict Institute in for three very different — but equally powerful — reasons:
- Crisis Response
You already have a fire: the same few employees, executives, or partners are generating endless complaints, grievances, threats, investigations, or lawsuits. Managers are burned out and legal risk is climbing. We come in quickly, give your team tools that work the first time, and put the fire out for good. - Prevention & Positive Culture Building
Forward-thinking leaders train everyone — from the boardroom to the front desk — in high-conflict de-escalation skills long before a serious problem appears. The result is fewer misunderstandings, less drama, higher trust, lower turnover, and a workplace people actually enjoy coming to. - Client-Facing / Public-Facing Protection
Your staff regularly deal with high-conflict clients, customers, patients, parents, litigants, or members of the public (hospitals, courts, social services, universities, government agencies, medical practices, law firms, property management, retail chains, call centers, etc.).One angry, blaming, all-or-nothing person can ruin an entire team’s week, trigger complaints, bad reviews, or even violence. We train your front-line and professional staff to stay calm, set limits respectfully, document effectively, and protect themselves emotionally — without ever making the situation worse.
Whichever scenario fits you, your people will leave able to:
- Calm or redirect intense emotions without adding fuel
- End email and voicemail wars in one response with BIFF Response®
- Connect respectfully while setting limits that stick (EAR Statements™)
- Know exactly when and how to impose consequences without escalation (SLIC Method™)
- Protect their own well-being and prevent burnout
- Shift from reactive crisis mode to confident, proactive risk reduction
Proven with the toughest, highest-stakes audiences on earth
U.S. Department of Defense • Microsoft Global Employee Relations • Superior Court of Maricopa County • United Nations World Food Programme • MD Anderson Cancer Center • American Bar Association • Israeli Knesset • Calgary Police Service • Intel • UCLA Health • Monash University Law Chambers … and hundreds more courts, hospitals, Fortune 500 companies, universities, and government agencies worldwide.
Ready to stop reacting and start managing high-conflict behavior?
→ Book a call so we can learn about your situation and we’ll design a program that fits your team, your risks, and your schedule.
Trusted by Leading Organizations Worldwide
We’ve trained and consulted with 500,000+ professionals all over the globe.
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We are the go-to virtual and on-site educators and trainers for cutting-edge advanced conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, customized training, consultations, books, classes, and online courses. Contact us to learn more!