New Ways Training: The Proven Method to Turn Down High-Conflict Flames

12-hour training that gives counselors, psychologists, mediators, divorce coaches, workplace coaches, and others a proven, workbook-based method to teach the 4 Big Skills directly to their high-conflict clients — reducing hostility, increasing cooperation, and protecting your practice or process.

The Structured Method That Actually Works with the Clients Who Derail Everyone Else

In a world where 5–10% of people drive 90% of your conflict headaches, ordinary tools aren’t enough.

New Ways Training gives professionals like you a simple, structured roadmap to guide high-conflict clients toward calmer, more productive interactions. Backed by brain science and 15+ years of real-world use, it’s used worldwide—because it works where therapy, ordinary coaching or mediation alone falls short.

After you complete one (or more) of our New Ways programs, you’ll be licensed to:

1. Use the official New Ways workbooks and materials with your clients

2. Bill yourself as a “Licensed (or Certified) New Ways for Families® / Mediation® / Work® / Life™ Provider”

3. Access ongoing resources, updates, and listing on our public provider directory

Counselors, coaches, and mediators worldwide already use New Ways methods with clients because the structured, skills-based approach succeeds where traditional talk therapy, workplace coaching, or open-ended mediation often fails.

A Structured Roadmap for the Chaos You Face Every Day

High-conflict behavior—unmanaged emotions, extreme reactions, all-or-nothing thinking, relentless blaming—isn’t random. It’s a predictable pattern that derails sessions, wastes time, and spikes your stress.

New Ways flips the script by teaching and using the opposite 4 Big Skills:

Manage emotions (calm the storm)
Moderate behaviors (stay reasonable)
Flexible thinking (see options, not extremes)
Check yourself (own your part, drop the blame)

These aren’t fluffy concepts—they’re practical exercises in a workbook format that keep everyone focused on solutions, not drama.

Choose the New Ways Program That Fits Your World

Whether you’re a family counselor navigating divorce wars, a mediator dodging blame grenades,
an HR coach defusing office feuds, or a youth leader tackling teen stress—New Ways adapts to your world without requiring extra therapy training.

All programs are 12-hour hybrid trainings (live + self-paced online)
with workbooks, practice exercises, and licensure or certification.

New Ways for Families® Training

For Counselors & Coaches in High-Conflict Separations

Guide parents through divorce and co-parenting drama with structured sessions, especially in high-conflict or potentially high-conflict cases, using the New Ways for Families Parent Workbook. Build co-parenting skills that stick with the 4 Big Skills—counseling for deeper support, or coaching for real-time application.

Ideal for: Counselors, therapists, divorce coaches, court programs.

New Ways for Mediation® Training

For Mediators Keeping Sessions on Track

Integrate the 4 Big Skills to neutralize reactivity and forge lasting agreements, especially in high-conflict or potentially high-conflict cases. A future-focused structure that teaches clients four simple skills to use within a simple structure that keeps the focus on problem-solving and away from venting about the past and making rigid, extreme demands.

Ideal for: Family mediators, workplace mediators, and any mediators who handle high-conflict cases.

New Ways for Work® Training

For Leaders & Coaches in the Workplace

Training for managers to learn the 4 Big Skills to use with your teams to reduce challenging high-conflict behavior, develop calmer teams and fewer grievances. Or training for coaches, using the New Ways for Work Workbook in coaching sessions to teach the 4 Big Skills to learn how to have productive work relationships.

Ideal for: Leaders such as managers and supervisors; and coaches (HR, employee relations, executive, other workplace)

New Ways for Life™ Training

For Youth Workers Building Resilient Kids

Teach teens the 4 Big Skills to handle bullying, family stress, and social media storms. Online tools for educators and leaders. Learn this revolutionary approach to effectively teach the 4 Big Skills to teens aged 12-17, using the New Ways for Life Youth Journal, empowering them with essential conflict resolution and relationship-building abilities.

Ideal for: Leaders such as managers and supervisors; and coaches (HR, employee relations, executive, other workplace)

The New Ways for Mediation course was extremely valuable in my work as an external workplace mediator, investigator, coach and conflict trainer. Most beneficial were the role plays and interacting with Bill and other participants.

I have followed HCI's work for quite some time and have attempted to implement the strategies, but the course was a game-changer for me to integrate the strategies and implement them immediately in my day to day work.

The underlying tone of delivery of the training and the compassion for high conflict people were things that really inspired me. It makes me want to delve even more deeply into the many resources the High Conflict Institute has available.

One of the most amazing trainings that I have attended. Bill Eddy is an amazing trainer. I love his books and the podcast. It was surreal to be speaking and listening to him live.