High conflict resolution experts since 2006.

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Online Learning

 High-Conflict Technique & Communication

 
 
Who Are High Conflict People?
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Who Are High Conflict People?

Bill Eddy, LCSW, Esq.

60 minutes

This course will introduce people to the concept of high-conflict people and high-conflict personalities. Common questions will be addressed, including: Is this a mental health diagnosis? How are they similar to and different from people who have personality disorders? How can you identify them? Can you get them to change? How can you deal with them? Why do some people have this type of personality? What causes high-conflict personalities? Is this hereditary? What can you do if you think you have a high-conflict personality?

Calming Upset People with an EAR Statement

Calming Upset People with an EAR Statement®

Communicating with Those Who May Have High-Conflict Personalities

Bill Eddy, LCSW, Esq.

60 minutes

How do you get through to an upset person, especially when that person is habitually upset? Try an EAR Statement. Using Empathy, Attention and Respect helps them calm down and reduces defensive behavior so your message isn’t sidetracked by an emotional roadblock. This video explains why it works and demonstrates things to say and avoid, including nonverbal techniques.

Are You Talking to the Wrong Brain?

Are You Talking to the Wrong Brain?

How to Talk to the Right Brain

Bill Eddy, LCSW, Esq.

30 minutes

Do you often ask yourself “Ugh! Why don’t they get it!?!” Are you trying to change the thinking of a difficult person? “Forgedaboudit!!” We have two basic methods of conflict resolution in our brains: one that’s smart for logical problem-solving and the other that’s fast in a crisis (but that’s not so smart). In this fascinating video, Bill Eddy explains how you can choose which part of your brain you will use, and how to influence the way another person’s brain will respond to you.

How to Write a BIFF Response

How to Write a BIFF Response

Brief, Informative, Friendly & Firm: 4 Steps to Manage Hostile Communications

Bill Eddy, LCSW, Esq.

20 minutes

Are you tired of rude emails, obnoxious texts and social media attacks? Maybe it’s from a coworker, family member, customer or ex, and you just want it to stop! This short video teaches the basics of writing a BIFF Response® that’s Brief, Informative, Friendly and Firm. Learn the four simple steps to help get back in control of hostile emails and look good while you’re doing it.

Coaching for a BIFF Response

Coaching for a BIFF Response

Coaching clients on how to write BIFF Responses

Bill Eddy, LCSW, Esq.

50 minutes

Do you know someone who would benefit from learning how to write a BIFF Response? For over eight years, we’ve been teaching mediators, therapists, attorneys and other professionals this simple, four-step method to help their clients get control over angry communications from the difficult people in their lives.

This video includes the basics of writing a BIFF Response, plus gives you the tools you’ll need to effectively coach your clients in how to do it too.

So, What’s Your Proposal?

So, What’s Your Proposal?

Shifting High Conflict People from Blaming to Problem Solving in 30 Seconds

Bill Eddy, LCSW, Esq.

60 minutes

Everyone has been in a situation where their suggestions were met with angry replies, criticisms or “explanations” of why the suggestion will fail. For mediators, lawyers, therapists, supervisors and anyone else in a negotiation or argumentative situation- this video explains a simple, innovative technique to shift a high-conflict or upset person from complaining and nitpicking to problem solving. Watch how using a basic Yes, No or I’ll think about it strategy stops the blame game in 30 seconds so the parties can reach agreements.

MCLE: High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self study" MCLE for California attorneys for 1.0 general MCLE and does not count for special credit in any subject matter or required topic.


 

Parenting, Co-Parenting, Divorce Courses

 
Parenting Without Conflict

New Ways for Families® Online:
Parenting Without Conflict

Recommended for all parents but especially helpful for parents in high-conflict cases — or potentially high-conflict cases.

Online Co-Parenting Class
8-hour and 12-hour for parents
Optional: add the 4-hour Parent-Child Class (for kids to take with a parent)

Developed by Bill Eddy, LCSW, Esq.
High Conflict Institute together with our technology partner, OnlineParentingPrograms.com, offers the Parenting Without Conflict Online High-Conflict and the Parent-Child Course

The Parenting Without Conflict course developed by Bill Eddy, LCSW, Esq. is for parents who are getting divorced, separated, or even those who have never been in a romantic relationship. Most parents who break up will experience conflict, some more than others. This course is designed to help parents strengthen conflict-resolution and co-parenting skills before BIG DECISIONS are made in mediation, collaborative divorce, between the parents, or in court. It is also effective for parents at any point in the co-parenting process.

Parents learn 4 Big Skills: flexible thinking, managed emotions, moderate behaviors, and checking yourself—these are the skills that are the most difficult for parents involved in high-conflict cases—but with this course they can be learned and practiced, leading to reduced conflict, reduced stress, and protects children as their families re-organize in new ways.

Parenting Without Conflict is particularly beneficial for high-conflict parents, including parents dealing with domestic violence. This parenting class may qualify for court-mandated parent education class, but it varies from court-to-court. Please check with your court prior to taking the class.

Unit 1 - Coping With the Stress
Unit 2 - Solving Co-Parenting Problems
Unit 3 - Avoiding Over-Reacting
Unit 4 - Influencing Your Type of Co-Parent
Unit 5 - Extreme Behavior & the Effect on Your Child’s Brain
Unit 6 - Raising Healthy Children
Unit 7 - Child Developmental Goals
Unit 8 - Parenting Schedules
Unit 9 - Using Professionals
Unit 10 - New Partners, New Families
Unit 11 - Handling Financial Issues
Unit 12 - How to Avoid Becoming a High Conflict Case

Parent-Child Class

New Ways for Families® Online:
Parent-Child Class

Bill Eddy, LCSW, Esq.

4-hour course for parents and kids - to be taken along with or after the parent takes the Parenting Without Conflict course (see above).

Families change after separation and divorce. You tell your children that you still love them. But your lives with them are not the same anymore. How can you say good-bye to the past? And how can you say hello to new and exciting possibilities? This class will help you share your joys and your sorrows with each other. And it will help you build your new lives together! Activities are based on all ages of children.

Unit 1 - Teach Your Child the Four Big Skills
Unit 2 - Managed Emotions
Unit 3 - Flexible Thinking
Unit 4 - Moderate Behaviors

Two Families Now

Two Families Now

High Conflict Institute offers this course in collaboration with Two Families Now. You will be transferred to their site.

Two Families Now is an evidence-based parent education 4-hour online curriculum that improves co-parenting relationships and protects children during divorce. Two Families Now is the only evidence- and research-based online parent education course proven to have a positive effect in randomized control trials. The engaging media and tools help teach parents skills to nurture themselves and build strong relationships with their children and co-parent.

For:

  • any parent who is separating, divorcing or needing to complete mandatory parent education

  • parent educators, mediators, family counselors and social service providers to teach in-person classes.

About the Two Families Now online course:

  • guaranteed to be accepted

  • proven to be effective

  • modern engaging video content

  • content based on actual experiences of real parents and the most current research

  • 4 video-based modules covering parenting transition, stress reduction, communication and family routines

  • complete the course at your own pace, 24/7, using your computer or smartphone

  • only 4-6 hours to complete

  • instant download of certificate on course completion

  • guaranteed to be approved by your court or your money back

  • each purchase allows 30-day access (extended without question for active military parents)

Personality-Disordered Parents & Alienated Children

Personality-Disordered Parents & Alienated Children

How They May Pass Alienating Behaviors to Their Children

Bill Eddy, LCSW, Esq.

3 hours

This course provides an overview of the DSM-5 criteria for five personality disorders which appear frequently in family law and mental health practice. How personality-disordered parents may pass alienating behaviors to their children is explained. The range of opposing legal and mental health perspectives on the issue of child alienation are presented, including a range of interventions from mild to moderate to severe.

Is Divorce Mediation For You?

Is Divorce Mediation For You?

Bill Eddy, LCSW, Esq.

60 minutes

If you are contemplating divorce or need help with a custody or other family law matter, you probably dread having to go to court. Most people have heard of mediation, but what does it do for you? This video will answer many of your questions, such as:

- What is the most informed way, at the least expense, to get divorced?
- Would I do better in mediation or in court?
- What are the basic standards on parenting plans, child support, spousal support and property division?
(Based on California law, although other states are similar).
- How are substance abuse, restraining orders, child alienation and other problems addressed?
- Could I make agreements with my spouse sitting in the same room?
- How does divorce mediation work?

Narcissists: The Arrogant Players of Divorce

Narcissists: The Arrogant Players of Divorce

Understanding and managing narcissists in family law cases

Bill Eddy, LCSW, Esq.

120 minutes

Part 1: Understanding Narcissists in Family Law Cases

This session provides basic information about narcissistic personality disorder, as well as common ways that narcissists manipulate professionals and blame them for their own failures. They often have predictable parenting behavior problems. Their common court and negotiation behaviors will be addressed, as well as ways to spot them early in a case.

Part 2: Dealing with Narcissists in Family Law Cases

This session addresses ways of managing narcissists as clients and as opposing parties, in family court and in negotiations. The problem of dealing with narcissistic professionals will be included. Case examples will be provided of dealing with narcissists in and out of court.

Sociopaths: The Con Artists of Divorce

Sociopaths: The Con Artists of Divorce

Understanding and managing sociopaths in family law cases

Bill Eddy, LCSW, Esq.

120 minutes

Sociopaths have a drive to dominate others, disregard for the law, lack of remorse and are skilled at lying and conning. They fool professionals on a regular basis, including in family law cases. Learn how to identify, understand and manage them in this video series.

Part 1: Understanding Sociopaths in Family Law Cases

This webinar will give a basic understanding of the dynamics of sociopaths (aka: antisocial personality disorder), why people fall in love with them, why professionals are easily conned by them, their frequent abusive behavior, and the types of false allegations they frequently make against clients and professionals.

Part 2: Dealing with Sociopaths in Family Law Cases

This webinar will address managing clients with antisocial traits, dealing with sociopaths as the opposing party, investigating the case, presenting such a case in family court, negotiation and mediation, and protecting yourself when necessary. Case examples will be given of dealing with sociopaths in and out of court.

MCLE: High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self study" MCLE for California attorneys for 2.0 general MCLE and does not count for special credit in any subject matter or required topic.

Toxic Relationships

Toxic Relationships

7-part series based on Dating Radar: Why Your Brain Says Yes to “The One” Who Will Make Your Life Hell

Megan Hunter, MBA

(1) 30-minute intro course + (6) 60-minute courses

This 7-part series addresses toxic romantic relationships, and not just for people who have been in them or want to avoid them, but also for professionals who work with individuals involved in high-conflict relationships.

Session Two:
High Conflict Partners: How They Jam Our Radar, Red Flags; & Identifying Our Blind Spots

Session Three:
Identifying Our Own Blind Spots and Mistaking Warning Signs For Love

Session Four:
The Narcissistic Personality: Identifying High-Conflict Relationship Behaviors

Session Five:
The Borderline Personality: Identifying High-Conflict Relationship Behaviors

Session Six:
The Sociopath Personality: Identifying High-Conflict Relationship Behaviors

Session Seven:
Splitting Up or Hanging On: 4 Considerations and a Step-By-Step Guide to Splitting Up Safely


 

Professional Training

 
Dealing with High Conflict People in Court

Dealing with High Conflict People in Court

Managing High-Conflict People in Litigation

Bill Eddy, LCSW, Esq.

60 minutes

You know who they are: Your clients who blame others for everything. Who expect you to work miracles and then are outraged when court doesn't go their way. Who have no boundaries. Who exhibit extreme emotions that are way out of proportion to the issue. These are "High Conflict People." This 1-hour course will give you practical techniques for managing these clients - tips you can start using today.

MCLE: High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self study" MCLE for California attorneys for 1.0 general MCLE and does not count for special credit in any subject matter or required topic.

Understanding & Managing High-Conflict People

Understanding & Managing High-Conflict People

In Legal Disputes plus Ethical Issues in Litigation

Bill Eddy, LCSW, Esq.

3-part series - 60 minutes each

Part 1: Understanding High Conflict People in Legal Disputes

An overview of 5 personality patterns, cognitive distortions that are common with these personality patterns, along with recent brain research explaining these predictable patterns of behavior. Examples of common high-conflict client and opposing behavior are explained.

Part 2: Managing High Conflict People in Legal Disputes

Four key skills are presented for managing high conflict people and situations, with several examples. In-person and written techniques are described for immediate use in high conflict situations, including using an “EAR Statement” and “BIFF Response".

Part 3: Ethical Issues in Litigation, Negotiation and Mediation when dealing with High Conflict People

High Conflict people appear to be the ones most likely to sue their professionals. Ethical Issues in litigation, negotiation and mediation are presented, along with tips for avoiding several common ethical pitfalls.

New Ways for Families®: Pre-Mediation Coaching

New Ways for Families®:
Pre-Mediation Coaching

Coaches' Training: Teaching Parents Skills Before Decisions

Bill Eddy, LCSW, Esq.

90 minutes

New Ways for Families® is a new, innovative approach to managing high conflict clients in separation and divorce. This method emphasizes teaching parents skills before decisions, resulting in less defensiveness and more problem-solving – without relying on professionals to make the decisions. This training is for lawyers, counselors and mediators who wish to provide 1-2 sessions of New Ways Pre-Mediation Coaching. This training explains how to use the Workbook and Coaching Manual to prepare a client for the most productive use of mediation – even with a potentially difficult party.

New Ways for Families: Decisions Skills Class

New Ways for Families: Decisions Skills Class

Instructor Training: How to Manage Potentially High-Conflict Clients

Bill Eddy, LCSW, Esq.

90 minutes

New Ways for Families is a new, innovative approach to managing high conflict clients in separation and divorce. This method emphasizes teaching parents skills before decisions, resulting in less defensiveness and more problem-solving – without relying on professionals to make the decisions.

This training is for parent education professionals who want to incorporate this skills building method into their parent education course. It explains the Workbook and Instructor’s Manual, and how to manage potentially high-conflict clients in your class.

New Ways for Mediation: Seminar & Demo

New Ways for Mediation: Seminar & Demo

Bill Eddy, LCSW, Esq.

75-minute seminar + 3-hour demonstration

Training for Professionals: Lecture and Demonstration conducted by Bill Eddy, LCSW, Esq., of simple skills to help keep high conflict people on track through mediation. This course includes the 75-minute seminar plus a 3-hour demonstration that comes with an index to easily locate specific issues and the handling of controversies.

Learn the essential skills in the seminar, then watch as the mediator demonstrates how to redirect the parties from blaming and arguing over past behavior. Using empathy, respect and neutrality, the mediator successfully shifts their focus away from emotional complaints, tears, outbursts, and rigid positions and into proposals, agreements and problem solving.

MCLE: High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self study" MCLE for California attorneys for 4.25 general MCLE and does not count for special credit in any subject matter or required topic.

DISCLAIMER: This demonstration is not legal advice and should not be relied upon for making any legal decisions. Seek the advice of a local lawyer, therapist or financial adviser for divorce advice. Every mediator has his or her own style and may differ from the methods used in this video.

Also available as seminar without demo.

Mediation in Domestic Violence Cases

Mediation in Domestic Violence Cases

Yes, You CAN Mediate if Domestic Violence is an Issue

Bill Eddy, LCSW, Esq.

60 minutes

This course addresses managing the domestic violence case in mediation, including: amending restraining orders to allow mediation; individual screening for severity and dynamics of domestic violence; protective procedures for the mediation process; controlling the mediation process; developing appropriate parenting plans; and research demonstrating less repeat violence after mediation cases compared to court.

MCLE: High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self study" MCLE for California attorneys for 1.0 general MCLE and does not count for special credit in any subject matter or required topic.

Dealing with High-Conflict Opposing Counsel

Dealing with High-Conflict Opposing Counsel

Dealing with High Conflict Lawyers in Court, Negotiation or Other Situations

Bill Eddy, LCSW, Esq.

60 minutes

In every occupation there are some people with high-conflict personalities, including the practice of law. If you are a lawyer, high-conflict opposing counsel can make your life miserable. Yet there are tools you can use to deal successfully with them in many cases. This video gives you an understanding of their predictable high-conflict behaviors and tips for managing your relationship, both in and out of court.

MCLE: High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self study" MCLE for California attorneys for 1.0 general MCLE and does not count for special credit in any subject matter or required topic.

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