High-Conflict Training: Practical Skills to De-Escalate and Resolve Challenges in Education

Equip Yourself with Proven Strategies to Confidently Handle Internal Disputes, Student/Parent Conflicts, and School Board Interactions

HCI’s Education Expertise

In today's dynamic educational landscape, educators at all levels—from classroom teachers to administrators—frequently encounter high-conflict situations that arise internally among colleagues, with students and parents, or even during interactions with school boards and stakeholders. These challenges can escalate quickly, impacting morale, productivity, and student outcomes if not addressed effectively. Our specialized high-conflict training delivers exactly what you need: proven de-escalation techniques, effective communication tools, and resolution strategies from conflict experts.

You'll gain the practical skills to manage difficult conversations, behavioral issues, and organizational disputes with composure, turning potential conflicts into opportunities for collaboration and creating a more positive, productive school environment.

A Few of Our Education-Related Clients

How HCI Helps

HCI’s training, consulting, and coaching transforms organizations and employees by teaching the proper skills to resolve high-conflict situations.

Identification of High-Conflict People

Using the WEB Method® you will find a quick and easy way to identify high-conflict people.

Management and Mitigation of High-Conflict Situations

Using our CARS Method® you will have the strategies to manage high-conflict people, both internally with your workforce and externally with students and parents.

Verbal Communication

You will learn how to interact verbally with an EAR Statement™.

Written Communication

You will master written communication with a BIFF Response®.

Reaching Agreements

You will learn a proposal-focused strategy for making decisions and reaching agreements in high-conflict situations.

Managing Meetings

You will learn how to prepare for, structure and manage meetings that have potential for a high-conflict disruption.

Solutions for Education

In today’s dynamic educational landscape, educators at all levels—from classroom teachers to administrators—frequently encounter high-conflict situations that arise internally among colleagues, with students and parents, or even during interactions with school boards and stakeholders.

These challenges can escalate quickly, impacting morale, productivity, and student outcomes if not addressed effectively. Our specialized high-conflict training delivers exactly what you need: proven de-escalation techniques, effective communication tools, and resolution strategies from conflict experts.

You’ll gain the practical skills to manage difficult conversations, behavioral issues, and organizational disputes with composure, turning potential conflicts into opportunities for collaboration and creating a more positive, productive school environment.

Training: Keynotes, Workshops & Consultation

Live instructor-led training
Self-paced online courses
SCORM packages for seamless integration into your organization’s internal Learning Management System (LMS)
Consultation

HCI's Signature High-Conflict Training

Tailored to suit your needs

Format:

Live training either in-person or virtual

Ideal for:

Schools at any level – leaders, teachers, and staff from pre-schools to post-grad

Description:

Bring the expertise of the High Conflict Institute directly to your educational organization. Drawing from our foundational work on high-conflict personalities, we provide proven high-conflict strategies for schools and districts.

Invite Bill Eddy, Megan Hunter, or one of our expert speakers to deliver customized training for your school, district, university, or educational group. We’ll equip teachers, administrators, counselors, and staff with practical tools to manage internal disputes, student/parent conflicts, school board interactions, and other high-conflict challenges in education.

How it works:

Schedule a complimentary call with us to explore your event’s specific needs—we’ll listen to your goals and provide a customized quote tailored just for you.

New Ways for Life® - For Youth Educators

Format:

Two options: 1) live training either in-person or virtual for a group; 2) online, self-directed course for individuals

Ideal for:

Youth leaders, educators, parenting coaches, and others who work with young people

What is New Ways for Life?

The New Ways for Life™ is a method for teaching young people the necessary conflict resolutions skills through HCI’s 4 Big Skills: how to manage their emotions, have moderate behaviors, use flexible thinking, and check themselves instead of blaming.

New Ways for Life Training

The New Ways for Life Training is a 3-hour training that can be delivered in-person or virtual for groups or as an online course for individuals that will equip you to guide young people through the New Ways for Life Youth Journal along with the New Ways for Life Instructor Guide.

New Ways for Work® - For Leaders

Format:

Two options: 1) live training either in-person or virtual for your group of leaders; or 2) hybrid: online (4 hours) + 8 hours live on Zoom

Ideal for:

Administrators, human resources, employee relations

What is New Ways for Work?

New Ways for Work Leaders is a skills-based training perfect for educational leaders to learn simple tools—including BIFF Response®, EAR Statements, SLIC Solutions (setting limits & imposing consequences), and The CARS Method®—to manage high-conflict behavior from staff, parents, students, and school boards without getting drawn into drama.

New Ways for Work Training

The New Ways for Work Leaders Training is live in-person (or virtual) 12-hour training for groups, or online for individual consumption that will equip leaders at any level with the necessary skills for handling bullying, aggression, escalations, and defensiveness, with those external to your organization or internally within the workplace.

New Ways for Mediation®

Format:

Two options: 1) live training either in-person or virtual for your group of leaders; or 2) hybrid: online (4 hours) + 8 hours live on Zoom

Ideal for:

Any staff who provide mediation or dispute resolution services

What is New Ways for Mediation®?

New Ways for Mediation® is a structured, proposal-focused mediation method designed specifically for high-conflict mediation, focusing on teaching participants four simple skills that keep them focused on problem-solving solutions and away from venting, re-working the past, extreme demands, rigid positions, and other self-defeating behaviors.

New Ways for Mediation Training

The New Ways for Mediation training is a live, in-person (or virtual) 12-hour training for groups, or online for individual consumption that will equip mediators or other dispute resolvers the necessary skills for mediating disputes with highly escalated and reactive individuals. Based on Bill Eddy’s book, Mediating High-Conflict Disputes.

Consultation

Struggling with a high-conflict situation?

Option 1

Book a call to discuss your situation and goals. We help you analyze the patterns, forecast risks, and think through every realistic option using the High Conflict Personality framework and decades of real-world experience.

Together we build a step-by-step plan so you can make confident, well-informed decisions about what to do next.

Option 2

Schedule a 1:1 consultation with HCI’s high-conflict experts, Bill Eddy, LCSW, Esq., or Megan Hunter, MBA, for an educational consultation designed to help make sense of what’s happening and strategies for what to do to handle it.

Get started

We are the go-to virtual and on-site educators and trainers for cutting-edge advanced conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, customized training, consultations, books, classes, and online courses. Schedule a call.

High-Conflict Training: Practical Skills to De-Escalate and Resolve Challenges in Education

HCI’s Education Expertise

A Few of Our Education-Related Clients

How HCI Helps

Identification of High-Conflict People

Management and Mitigation of High-Conflict Situations

Verbal Communication

Written Communication

Reaching Agreements

Managing Meetings

Solutions for Education

Training: Keynotes, Workshops & Consultation

HCI's Signature High-Conflict Training

New Ways for Life® - For Youth Educators

New Ways for Work® - For Leaders

New Ways for Mediation®

Consultation

Get started

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