Custom High-Conflict Management Training That Protects Your People, Your Time, and Your Organization
Practical, proven skills to identify high-conflict personalities quickly, calm escalating situations, communicate without making things worse, set firm limits, impose consequences when necessary, and dramatically reduce complaints, grievances, and litigation.
Proven for 18 Years with Courts, Governments, Hospitals, Fortune 500 Companies, Schools, and the United Nations
More than 500,000 professionals in 20 countries — judges, HR directors, physicians, police officers, ombudsmen, and frontline staff — already use HCI methods every day because ordinary conflict-resolution approaches fail with the 5–10 % of people who create 90 % of the drama, danger, and expense.
Our training gives your team an entirely different skill set that actually works with high-conflict personalities.
Manage the Pattern, Not Just the Crisis
Our programs are built from the opposite premise: high-conflict behavior follows a predictable pattern driven by the brain under stress. Once you understand the pattern, you can manage it quickly and confidently.
- Stop endlesscomplaints, grievances, threats, and litigation from the same small group of individuals
- Give managers and supervisors tools that work the first time instead of the tenth time
- Reduce time spent in mediation, investigations, HR meetings, and courtroom battles
- Quickly calm or redirect intense emotions without making things worse
- Give calm, brief, informative responses that stop endless email wars (BIFF Response®)
- Connect respectfully while still setting firm limits (EAR Statements™)
- Decide when and how to impose consequences without triggering escalation (SLIC Method™)
- Protect staff well-being and prevent burnout
- Reduce complaints, grievances, threats, investigations, and lawsuits
Shift from constant crisis management to proactive risk reduction
Proven with the toughest audiences
- United States Department of Defense
- Microsoft Global Employee Relations
- Superior Court of Maricopa County
- United Nations World Food Programme
- Commonwealth Ombudsman
- MD Anderson Cancer Center
- American Bar Association
- Israeli Knesset
- Calgary Police Service
- Intel Corporation
- UCLA
- Monash University Law Chambers … and hundreds more.
Every custom program is built around live practice, real-world video examples, and take-home tools — plus three months of post-training support (optional) — so the skills become second nature.
Ready to stop reacting and start managing high-conflict behavior?
→ Book a call so we can learn about your situation and we’ll design a program that fits your team, your risks, and your schedule.
Trusted by Leading Organizations Worldwide
We’ve trained and consulted with 500,000+ professionals all over the globe.
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We are the go-to virtual and on-site educators and trainers for cutting-edge advanced conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, customized training, consultations, books, classes, and online courses. Contact us to learn more!