High-Conflict Training for Organizations
Structured, practical training for courts, workplaces, schools, healthcare systems, government agencies, community organizations, and anywhere high-conflict surfaces.
Preventing and Managing High-Conflict Behavior Across Your Organization
High-conflict behavior can quickly derail communication, decision-making, and operations across any organization. Our training gives your staff clear, practical methods to reduce escalation, maintain structure, and respond effectively — whether they work in legal systems, HR, education, healthcare, government, customer service, or community-facing roles.
We tailor every training to your environment, your challenges, and the roles within your organization.
Your organization will learn how to:
Recognize high-conflict behavior early
Communicate clearly and calmly under pressure
Reduce escalation with predictable, structured tools
Maintain boundaries without inflaming the situation
Support clients, employees, and stakeholders more effectively
Improve safety, decision-making, and workflow consistency
Strengthen organizational processes for managing conflict
Our methods include BIFF Responses®, EAR Statements™, and the 4 Big Skills from the New Ways® approach — all designed for immediate, real-world application.
Training & Solutions — Inside and Outside Your Organization
We offer a range of training formats to support your staff, leadership, and service providers as they navigate high-conflict situations in legal, workplace, educational, healthcare, and public-facing environments.
Custom Training (Onsite or Virtual)
Tailored training designed around your organization’s structure, challenges, and service environment. Available onsite or live virtual.
Your staff will gain:
Skills for responding to high-conflict behavior
Tools for de-escalation and structured communication
Approaches tailored to your field and roles
New Ways™ Training for Professionals
New Ways™ is a practical conflict-management method designed to replace outdated approaches that don’t work in today’s high-conflict environments. Built on the 4 Big Skills™—Flexible Thinking, Managed Emotions, Moderate Behaviors, and Checking Yourself—New Ways™ gives professionals a clear, structured program they can teach directly to their clients.
Ideal for:
Divorce counselors & coaches; workplace leaders & coaches; mediators; youth leaders
Custom Training Trusted Across Industries for 18+ Years
Tailored, high-impact training delivered onsite or live (virtual) for your organization’s needs — whether you’re a workplace, court, hospital, school, government agency, or conference.
Professional Certification in High-Conflict Dynamics
Advanced training for professionals who want deep skill mastery in recognizing and managing predictable high-conflict behavior — internally and externally.
Ideal for:
Attorneys, mediators, clinicians, HR, coaches, educators, judges, court professionals
On Demand/Classes
Access high-quality training materials at your convenience, fitting seamlessly into your schedule.
Professional Certification in High-Conflict Dynamics
Advanced training for professionals who want deep skill mastery in recognizing and managing predictable high-conflict behavior — internally and externally.
Ideal for:
Attorneys, mediators, clinicians, HR, coaches, educators, judges, court professionals
Industries
High-Conflict People and situations can arise in any environment: externally with clients or customers, and internally within the workforce. The High Conflict Institute has the expertise to train, coach, teach, and consult in each and every industry. Although our techniques can be used everywhere, here are some we specialize in:
can arise in any work environment, and the High Conflict Institute has the expertise to train, coach, teach, and consult in each and every industry. Here are some we specialize in:
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We are the go-to virtual and on-site educators and trainers for cutting-edge advanced conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, customized training, consultations, books, classes, and online courses. Contact us to learn more!
Our Clients
We’ve trained and consulted with over 1 million professionals all over the globe.
