Are you trying to change the thinking of a difficult person? “Forgedaboudit!!” We have two basic methods of conflict resolution in our brains: 1. one that’s smart for logical problem-solving and 2. the other that’s fast in a crisis (but that’s not so smart). In this fascinating video, Bill Eddy explains how you can choose which part of your brain you will use, and how to influence the way another person’s brain will respond to you. Learn why some people just don’t get it and how you can learn to “talk to the right brain” in order to have a productive conversation with a high conflict person.
Workplace Culture and Conflict
Any workplace can fall victim to High-Conflict People and situations. HCI teaches the proper advanced conflict resolution techniques to overcome and find the missing peace.
Workplace
In today’s workplace, a few High-Conflict People can create organizational problems across your business. Our training gives you evidence-based strategies that will not only reduce conflict, but also reduce risk and manage inflammatory behavior. We can also recommend company-wide policies that will mitigate hostility, curb escalations, eliminate bullying, and restore a positive workplace culture. With our training, your business can gain competitive advantage and create a peaceful and civil working environment.
How HCI Helps
HCI’s training, consulting, and coaching transforms organizations and employees by teaching the proper skills to resolve high-conflict situations.
Identification of High
Conflict People
Using the WEB Method® you will find a quick and easy way to
identify high-conflict people.
Manage High
Conflict People
Using our CARS Method® you will have the strategies to manage high-conflict situations creating a more peaceful environment.
Verbal
Communication
You will learn how to interact verbally with an EAR Statement™ followed by a THINK Action.
Written Communication
You will master written communication with a BIFF Response®.
Reaching
Agreements
You will learn a proposal-focused strategy for making decisions and reaching agreements in high-conflict situations.
Managing
Meetings
You will learn how to prepare for, structure and manage meetings that have potential for a high-conflict disruption.
Solutions
Our menu of solutions provides flexibility to any professional, business, or organization. From one-on-one consultations to group trainings, we will help you overcome your high-conflict situation and bring your professional life back into alignment.
Training
We come to your company or not-for-profit of any size with customized training specifically for you, whether keynote, conference, or workshop.
On-Demand Courses
Our on-demand opportunities offer 1-3 hour courses to increase your organization’s ability to deal with high conflict.
New Ways for Work®
This hybrid course is for workplace coaches, Employee Assistance, and human resource professionals certifying you as an HCI provider.
Leadership Training
Customized training for executives, managers, and others in leadership roles.
Live Lab™
A creative lab experience for learning conflict communication skills, such as CalmB4Think™, BIFF Response®, and the EAR Statement™. Our expert Live Lab Coaches meet one-on-one or groups of employees in virtual sessions to practice skills.
Consultation
One-on-one consultation with our workplace experts when you have a high conflict dilemma in your organization.
Conflict Influencer™ Certification
This solution is designed to reduce complaints and high conflict interactions in 70 days.
Custom Training
Transform your team’s communication with our tailored training, delivered either in-person or virtually to fit your organization’s unique needs. Whether it’s a keynote, conference, or workshop, we offer customized sessions for human resources, employees, leaders, executives, and managers.
New Ways for Work® for Leaders
This hybrid course is for workplace leaders to learn key skills and strategies to manage people who display high-conflict behavior and navigate and minimize the disruption high-conflict personalities cause to your work teams.
New Ways for Work® for Coaches
This hybrid course is for coaches to learn to coach employees with high-conflict behaviors and their co-workers to improve personal relationship skills and bring calm to high-conflict situations.
Conflict Influencer® Certification For Employees
This hybrid on demand/Live Lab solution for employees is designed to help employees learn written and verbal communication skills to reduce complaints and high-conflict interactions.
Employee Coaching
New Ways for Work® Coaching provides your employees with a chance to change through 1:1 coaching sessions using the New Ways for Work Workbook to develop essential conflict resolution skills to improve workplace and team dynamics.
On Demand/Classes
Our on demand courses offer you effective high-conflict legal strategies 24/365, and our “live” virtual classes help you learn and practice our key communication and conflict management skills.
Live Lab™
A creative lab experience for learning conflict communication skills, such as CalmB4Think™, BIFF Response®, and the EAR Statement™. Our expert Live Lab Coaches meet one-on-one or groups of employees in virtual sessions to practice skills.
Consultation
One-on-one virtual (phone/Zoom) consultation with our workplace experts when you have a high-conflict dilemma in your organization. One-time or ongoing 1-hour consultations help anyone sort out a high-conflict situation.
Popular On Demand Courses
Which HCI courses do customers love the most? Check out our most popular courses.
New Ways for Work® Coaches Training
We teach a simple approach to learning key interpersonal skills in the workplace Using a Coaching Manual and a Coaching Workbook why not provide: coaching sessions as another option for dealing with difficult situations in the workplace intensive skill building which creates a cohesive team and environment!
➔ 4 hours of On-Demand Training by Bill Eddy, LCSW, Esq. to understand and manage high conflict situations caused by high conflict people
➔ 8 hours of Live Stream Training to learn, develop and apply the coaching skills through interactive role play and get direct feedback from your trainer.
Unlimited on-demand online access to:
Digital version of the New Ways for Work – Workbook (not a pdf)
Digital version of the New Ways for Work Coaching Manual (not a pdf)
Hear What Our Customers Have To Say
HCI’s offerings have satisfied customers worldwide.
Our Clients
We’ve trained and consulted with over 1 million professionals all over the globe.
Get started
We are the go-to virtual and on-site educators and trainers for cutting-edge advanced conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, customized training, consultations, books, classes, and online courses. Contact us to learn more!
Get started
We are the go-to educators and trainers for cutting-edge mediation and conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, consultations, customized training, books, and online courses. Contact us to learn more!