What information do we collect? How do we use it?

When you register online for workshops or other training events, we need to know your name, e-mail address, mailing address, credit card billing address, credit card number, and expiration date. This allows us to process your registration and notify you that your registration was successfully completed.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "What about 'cookies'?" section below for information about cookies and how we use them.

We monitor customer traffic patterns and site usage to help us develop the design and layout of Site.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

We may also use the information we collect to occasionally notify you about important functionality changes to the Site or to send you other information we think you'll find helpful. However, we will only do this if you have opted-in to receiving those mailings. Also, if at any time you decide you no longer wish to receive them, you can always opt-out by e-mailing us at with the word “unsubscribe” in the subject line.

What about "cookies"?

Like many websites, we may use “cookies” to enhance your experience and gather information about visitors and visits to our websites. A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while using the Site.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Will HIGH CONFLICT INSTITUTE disclose the information it collects to outside parties?

HIGH CONFLICT INSTITUTE does not sell, trade, rent, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include HCI Press or Unhooked Books, LLC. It also does not include website hosting partners and other parties who assist us in operating our website, sending newsletters, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. HIGH CONFLICT INSTITUTE may provide aggregate statistics about our visitors, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

HIGH CONFLICT INSTITUTE may release personally identifiable information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of HIGH CONFLICT INSTITUTE, our users, or others.

In the event that HIGH CONFLICT INSTITUTE goes through a business transition, such as a merger, acquisition by another company, or selling a portion of its assets, users’ information, in most instances, be a part of the assets transferred. Such a transfer shall not be considered a violation of or deviation from this Policy.


How does HIGH CONFLICT INSTITUTE allow visitors to update or change the information it collects?

You may update or change information related to your HIGH CONFLICT INSTITUTE account by e-mailing us at

If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact us via email. Please be sure to include your subscribed email address and full name and address.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know via email to Please note that due to email production schedules you may receive any emails already in production.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

How does HIGH CONFLICT INSTITUTE protect children’s privacy?
We are concerned about the safety of children when they use the Internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13.


Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 23, 2011.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Your consent

By using the Site, you consent to the collection and use of this information by HIGH CONFLICT INSTITUTE in the manner described in this Policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think

HIGH CONFLICT INSTITUTE welcomes your questions and comments about privacy. Please send e-mail to or contact us by phone at 619-221-9108.