Mental health professionals are a step ahead in understanding human behavior, but can increase confidence by identifying high-conflict patterns and using high-conflict management skills to help clients.
Mental health professionals deal daily with people who habitually initiate and escalate conflict. People with high-conflict personalities are the most challenging, volatile, and high-risk people in our society, and this behavior is only increasing. Our training gives you evidence-based strategies for reducing risk and managing inflammatory behavior.
HCI’s training and coaching transforms anyone in the mental health profession by teaching the proper skills to resolve high-conflict situations.
Using the WEB Method® you will find a quick and easy way to identify high-conflict people.
Using the CARS Method®, you will learn to de-escalate upset people and shift them into problem-solving, and to set limits when necessary.
You will learn how to interact verbally using our CalmB4Think™ and EAR Statement™ techniques.
You will master written communication that will stop back-and-forth hostile emails and other written communications with our BIFF Response® method.
Our menu of solutions provides flexibility to any professional, business, or organization. From one-on-one consultations to group trainings, we will help you overcome your high-conflict situation and bring your professional life back into alignment.
Custom training for groups of any size, conducted either in-person or virtually. Training is led by one of our co-founders, Bill Eddy or Megan Hunter, or another of HCI’s expert educators.
Family law: A structured method for coaches or counselors in high-conflict family law cases to help divorcing or separating parents learn 4 Big Skills to improve their co-parenting skills.
Training for educators, group leaders, and parents to help young people deal with the stress and uncertainty of today’s world.
A creative lab experience for learning Conflict Communication Skills, such as BIFF and EAR. It is taught by an HCI Coach during live virtual sessions.
One-on-one consultation with our experts when you have a high-conflict dilemma in your organization.
Which HCI courses do customers love the most? Check out our most popular courses.
Who Are High Conflict People?
This course provides you tools to use to deal successfully with high conflict people in most cases.
Objective:
A Greater Understanding of ‘Who Are High Conflict People?’ and what makes them tick. Helping you deal with their predictable high conflict behavior in and out of court.
De-escalation Technique: Talk to the Right Brain
Are you trying to change the thinking of a difficult person? “Forgedaboudit!!” We have two basic methods of conflict resolution in our brains: 1. one that’s smart for logical problem-solving and 2. the other that’s fast in a crisis (but that’s not so smart). In this fascinating video, Bill Eddy explains how you can choose which part of your brain you will use, and how to influence the way another person’s brain will respond to you. Learn why some people just don’t get it and how you can learn to “talk to the right brain” in order to have a productive conversation with a high conflict person.
How to Write a BIFF Response®
An absolute game-changer in responding to hostile emails, texts or social media posts. Learn how by being BRIEF, INFORMATIVE, FRIENDLY and FIRM will be your ultimate ‘go to’ tool in your toolbox.
We are the go-to virtual and on-site educators and trainers for cutting-edge advanced conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, customized training, consultations, books, classes, and online courses. Contact us to learn more!
We are the go-to educators and trainers for cutting-edge mediation and conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, consultations, customized training, books, and online courses. Contact us to learn more!
