Everyone has been in a situation where their suggestions were met with angry replies, criticisms or “explanations” of why the suggestion will fail. For mediators, lawyers, therapists, supervisors and anyone else in a negotiation or argumentative situation- this video explains a simple, innovative technique to shift a high-conflict or upset person from complaining and nitpicking to problem solving. Learn how using a basic “Yes, No or I’ll think about it” strategy stops the blame game in 30 seconds so the parties can reach agreements.
Healthcare
High-conflict behaviors, bullying, incivility, and divisiveness put healthcare systems and patients at risk. HCI will teach the proper techniques to overcome and find the missing peace.
HCI’s Healthcare Expertise
Healthcare professionals deal daily with people who habitually initiate and escalate conflict - whether patients, families, or internally. People with high-conflict personalities are the most challenging, volatile, and high-risk people in our society, and this behavior is only increasing. Our training gives you evidence-based strategies for reducing risk and managing inflammatory behavior.
How HCI Helps
HCI’s training, consulting, and coaching transforms organizations and employees by teaching the proper skills to resolve high-conflict situations.
Identification of High
Conflict People
Using the WEB Method® you will find a quick and easy way to identify high-conflict people.
Management and Mitigation of High-Conflict Situations
Using our CARS Method® you will have the strategies to manage high-conflict people, both internally and patient-facing.
Verbal
Communication
You will learn how to interact verbally with an EAR Statement™.
Written Communication
You will master written communication with a BIFF Response®.
Reaching
Agreements
You will learn a proposal-focused strategy for making decisions and reaching agreements in high-conflict situations.
Managing
Meetings
You will learn how to prepare for, structure and manage meetings that have potential for a high-conflict disruption.
Solutions
Our menu of solutions provides flexibility to any professional, business, or organization. From one-on-one consultations to group trainings, we will help you overcome your high-conflict situation and bring your professional life back into alignment.
Custom Training
Custom training for groups of any size, conducted either in-person or virtually. Training is led by co-founder, Bill Eddy or Megan Hunter, or another of HCI’s expert educators.
New Ways for Work® for Leaders
This hybrid course is for workplace leaders to learn key skills and strategies to manage people who display high-conflict behavior and navigate and minimize the disruption high-conflict personalities cause to your work teams.
New Ways for Work® for Coaches
This hybrid course is for coaches to learn to coach employees with high-conflict behaviors and their co-workers to improve personal relationship skills and bring calm to high-conflict situations.
Conflict Influencer® Certification For Employees
This solution is designed to reduce complaints and high-conflict interactions in 70 days without exhaustion, frustration, or workplace stress.
On Demand/Classes
Our on demand opportunities offer 1-3 hour courses to increase your organization’s ability to deal with high-conflict.
Live Lab™
A creative lab experience for learning Conflict Communication Skills, such as BIFF and EAR. It is taught by an HCI during live virtual sessions.
Consultation
One-on-one consultation with our high-conflict experts when you have a high-conflict dilemma in your organization.
Popular On Demand Courses
Which HCI courses do customers love the most? Check out our most popular courses.
De-escalation Technique: Talk to the Right Brain
Are you trying to change the thinking of a difficult person? “Forgedaboudit!!” We have two basic methods of conflict resolution in our brains: 1. one that’s smart for logical problem-solving and 2. the other that’s fast in a crisis (but that’s not so smart). In this fascinating video, Bill Eddy explains how you can choose which part of your brain you will use, and how to influence the way another person’s brain will respond to you. Learn why some people just don’t get it and how you can learn to “talk to the right brain” in order to have a productive conversation with a high conflict person.
New Ways for Work® Coaches Training
We teach a simple approach to learning key interpersonal skills in the workplace Using a Coaching Manual and a Coaching Workbook why not provide: coaching sessions as another option for dealing with difficult situations in the workplace intensive skill building which creates a cohesive team and environment!
➔ 4 hours of On-Demand Training by Bill Eddy, LCSW, Esq. to understand and manage high conflict situations caused by high conflict people
➔ 8 hours of Live Stream Training to learn, develop and apply the coaching skills through interactive role play and get direct feedback from your trainer.
Unlimited on-demand online access to:
Digital version of the New Ways for Work – Workbook (not a pdf)
Digital version of the New Ways for Work Coaching Manual (not a pdf)
Hear What Our Customers Have To Say
HCI’s offerings have satisfied customers worldwide.
Our Clients
We’ve trained and consulted with over 1 million professionals all over the globe.
Get started
We are the go-to virtual and on-site educators and trainers for cutting-edge advanced conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, customized training, consultations, books, classes, and online courses. Contact us to learn more!
Get started
We are the go-to educators and trainers for cutting-edge mediation and conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, consultations, customized training, books, and online courses. Contact us to learn more!