Customized HCI Training for Healthcare Professionals

High conflict behaviors, bullying, incivility, and divisiveness put healthcare systems and patients at risk.

Difficult patients take a toll on already stressed healthcare workers. Learning the skills to handle difficult people in healthcare can drastically save time, alleviate stress, and ensure long-term satisfaction.

Healthcare workers are increasingly faced with difficult patients, their families or friends, co-workers, and other staff. Our training for healthcare professionals in any area of health and medicine will provide those within the industry the necessary skills to calm upset people, de-escalate conflict, deal with high-conflict co-workers, curb harsh or condescending language. Stress will decrease as these new skills and methods are put into everyday use. Job satisfaction will increase.

Our seminars and training address the dynamics of high conflict disputes and provide many methods for managing everyone in the healthcare system.



We offer these training opportunities for all areas of healthcare. All seminars can be tailored to your area or level of the healthcare ystem, including:

  • Managing High Conflict Personalities in Healthcare

  • Dealing with High Conflict Management & Difficult Bosses

  • Dealing with High-Conflict Patients

  • Dealing with High-Conflict Families and Friends in Healthcare Settings

  • Dealing with Emotionally Charged Patients

  • Communicating with Difficult People

Training types:

  • external: dealing with high-conflict parents and students

  • internal one: managing high-conflict employees

  • internal two: communication training for employees

Our training is appropriate for:






Inquire about our training for your healthcare organization:

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