Government

The stresses of public sector employment can create unique pressure points for workers. In this environment, high-conflict individuals and situations can wreak havoc as government organizations and agencies are low hanging fruit for high-conflict people. HCI will teach the proper techniques to overcome and find the missing peace.

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Public Sector Workplace

Government organizations face increased scrutiny from the public and media, all while performing tasks crucial for local communities, states, and the country. These are no places for unchecked high-conflict people or situations. Our training gives you evidence-based strategies for reducing risk and managing inflammatory behavior such as blaming, divisiveness, bullying, and intimidation.

How HCI Helps

HCI’s training, consulting, and coaching transforms organizations and employees by teaching the proper skills to resolve high-conflict situations.

Identification of High-Conflict People

Using the WEB Method® you will find a quick and easy way to identify high-conflict people.

Managing High-Conflict People

Using our CARS Method® you will have the strategies to manage high-conflict situations creating a more peaceful environment.

Verbal 
Communication

You will learn how to interact verbally with an EAR Statement™ followed by a THINK Action.

Identification of High Conflict People

Using the WEB Method® you will find a quick and easy way to identify high-conflict people.

Manage High Conflict Clients

Using our CARS Method® you will have the strategies to manage high conflict clients, opposing counsel, and other professionals.

Verbal 
Communication

You will learn how to interact verbally with an EAR Statement™.

Written Communication

You will master written communication with a BIFF Response®.​

Written Communication

You will master written communication with a BIFF Response®.

Reaching Agreements

You will learn a proposal-focused strategy for making decisions and reaching agreements in high-conflict situations.

Managing Meetings

You will learn how to prepare for, structure and manage meetings that have potential for a high-conflict disruption.

Reaching Agreemeents

You will learn a proposal-focused strategy for making decisions and reaching agreements in high-conflict situations.​

Managing Meetings

You will learn how to prepare for, structure and manage meetings that have potential for a hi

Solutions

Our menu of solutions provides flexibility to any professional, business, or organization. From one-on-one consultations to group trainings, we will help you overcome your high-conflict situation and bring your professional life back into alignment.

Custom Training

We come to your firm, bar association, law society, court, staff training or other group with a training customized specifically for you, whether a keynote, conference, or workshop.

New Ways for Work® for Mediation

This hybrid course is for mediators to learn a structured high-conflict mediation method, focused on a reverse interest-based approach that moves the parties forward instead of getting stuck in blaming and emotional reasoning.

New Ways for Work® for Leaders

This hybrid course is for workplace leaders to learn key skills and strategies to manage people who display high-conflict behavior and navigate and minimize the disruption high-conflict personalities cause to your work teams.

New Ways for Work® for Coaches

This hybrid course is for coaches to learn to coach employees with high-conflict behaviors and their co-workers to improve personal relationship skills and bring calm to high-conflict situations.

Conflict Influencer® Certification for Employees/Members

This hybrid on demand/Live Lab solution for employees is designed to help employees learn written and verbal communication skills to reduce complaints and high-conflict interactions.

On Demand/Classes

Our on demand courses offer you effective high-conflict legal strategies 24/365, and our “live” virtual classes help you learn and practice our key communication and conflict management skills.

Consultation

One-on-one virtual (phone/Zoom) consultation with our workplace experts when you have a high-conflict dilemma in your organization. One-time or ongoing 1-hour consultations help anyone sort out a high-conflict situation.

Popular On Demand Courses

Which HCI courses do customers love the most? Check out our most popular courses.

High Conflict Institute The Missing Peace

Writing for Court: 10 Tips for Persuading Decision Makers

High conflict people are attracted to court and may emotionally sway the court with false or misleading information about you.
The way you write can make a big difference in your case. This course provides ten tips for writing documents so that decision-makers will get a focused understanding of the case. You will gain an understanding that judges have thousands of cases that are similar & have limited time and attention; they very quickly decide how minor or major your case is; and often have an unconscious bias that allegations of abuse are mostly true; or allegations of abuse are mostly false; or both parties are equal contributors to any problems.
Length: 1 hour

Hear What Our Customers Have To Say

HCI’s offerings have satisfied customers worldwide.
No longer dreading my work-day with these new skills.
We learned valuable techniques and time to practice new skills through role-play with colleagues.
CalmB4Think to de-escalation and shift to problem-solving

Our Clients

We’ve trained and consulted with over 1 million professionals all over the globe.
Dept-of-Defense Shared-Parenting-Scotland

Get started

We are the go-to virtual and on-site educators and trainers for cutting-edge advanced conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, customized training, consultations, books, classes, and online courses. Contact us to learn more!

Get started

We are the go-to educators and trainers for cutting-edge mediation and conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, consultations, customized training, books, and online courses. Contact us to learn more!