Have you ever received a hostile email, text message, DM, or letter?
You know the ones. They have a lot of ALL CAPS, exclamation marks (!!!), blame, and personal attacks.
It’s typical to want to respond immediately—while your body is flooded with courageous adrenaline—but the thing is, that will only enflame the conflict and cause bigger stress down the road.
There’s a better way.
We’ve developed a structured, simple, proven method for responding to hostility. It’s called the BIFF Response® method.
With HCI Coaching, we’ll teach you how to write a BIFF Response to diffuse potentially difficult complaint conversations. When you understand how to respond with the BIFF strategy, you’ll save time, energy, and money—because you won’t get tangled in back-and-forth explanations and defense. What’s more? You’ll be respected for your professionalism.
30-minute & 60-minute sessions are available.
After your purchase is complete, you will receive an email receipt and we will contact you to schedule a date and time for your BIFF coaching session.
Important To Note:
HCI coaching sessions are not a legal service, legal advice, nor therapy service or advice. You are always encouraged to seek ongoing consultation with professionals in your geographic area for mutual learning in handling high conflict situations or legal cases.