New Ways for Work: Coaching Manual

New Ways for Work: Coaching Manual

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Bill Eddy and L. Georgi DiStefano

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New Ways for Work: Coaching Manual

High-conflict employees are increasing in the workplace. Bullying, harassment, incivility, and threats of violence are a danger to employees and an organization’s reputation, productivity, and ability to avoid court. This manual is designed for use with New Ways for Work℠: Workbook, for coaching workers in need of remedial interpersonal skills because of job discipline.

This New Ways for Work℠: Coaching Manual is a guide for Employee Assistance Professionals, therapists who provide workplace coaching, human resource professionals, and others who coach employees. It is designed to be used with the New Ways for Work: Workbook as a remedial method for workers who have the potential to improve workplace behavior through improved conflict resolution skills. It is also useful for those who want to advance in their careers with new and expanded conflict resolution skills.

The Coaching Manual:

  1. provides sample answers

  2. offers three self-contained coaching sessions, and

  3. additional coaching sessions for more specific skills

  4. includes numerous exercises for employees and managers

The New Ways for Work℠ method is a simple approach to learning key interpersonal skills for the workplace. New “ways” simply mean new skills, which keeps the focus on the positive and learning skills for the future.

ISBN: 978-1-936268-69-6


BILL EDDY is a lawyer, therapist, mediator, and president of the High Conflict Institute. He developed the “High Conflict Personality” theory and has become and international expert on managing disputes involving high-conflict personalities in legal and workplace disputes. He is also the author of several books on managing and responding to high-conflict people.

L. GEORGI DISTEFANO is a licensed clinical social worker with extensive experience as a therapist, Employee Assistance provider, management consultant, and a popular speaker on workplace conflict resolution. She has authored several books and articles, and has directed mental health and substance abuse programs.

Bill and Georgi are coauthors of It’s All Your Fault at Work! Managing Narcissists and Other High-Conflict People (Unhooked Books Publishing, 2015).


The CARS Method®, BIFF Response®, New Ways for Families®, New Ways for Work℠, New Ways for Mediation℠ and EAR Statement℠ are trademarks or service marks of William A. Eddy d/b/a High Conflict Institute. All rights reserved.