Elevate Your Expertise: Become Certified in High-Conflict Management
In high-stakes fields, standard conflict resolution often falls short against high-conflict personalities. Our specialized certifications—developed by Bill Eddy, LCSW, Esq., and Megan Hunter, MBA—equip you with proven, brain-based tools to de-escalate drama, protect clients and teams, and drive results.
Why Get HCI Certified?
- Predictable Patterns, Proven Tools: Learn to spot and interrupt high-conflict behaviors early using methods like BIFF Response®, EAR Statements™, and SLIC Solutions™ from The CARS Method® (Connect, Analyze, Respond, Set Limits).
- Flexible Learning: Hybrid formats with self-paced modules, live virtual sessions, and real-world case studies—fit your schedule without sacrificing depth.
- Ongoing Support: Access to our global provider network, alumni resources, and optional post-certification coaching.
- Ethical & Evidence-Informed: Grounded in decades of research, ensuring compliance and confidence in legal, therapeutic, and professional settings.
- Career Boost: Certified pros get more referrals, reduced burnout, and higher client satisfaction—plus exclusive HCI branding for your practice.
Schedule a discovery call or enroll in a certification course below to get started right away.
Our Four Specialized Certifications
High-Conflict Law Certification & Training
You’ll leave able to:
- Instantly recognize the hidden “high-conflict personality” red flags in intake, discovery, and trial
- Draft BIFF® motions, emails, and declarations that calm chaos instead of inflaming it
- Use EAR Statements™ to build rapport with difficult clients while maintaining firm boundaries
- Apply the SLIC Method™ to impose consequences that actually work without triggering retaliation
- Protect yourself and your staff from burnout, bar complaints, and ethical traps
- Reduce needless hearings, continuances, and appeals by 30–50 % in personality-driven cases
New Ways for Families® Counselor Certification
Ideal For: licensed counselors and therapists
New Ways for Families® Counselor certification is for licensed counselors and therapists to learn a new method for high-conflict family law cases that can be utilized in your practice, agency, or court.
Over 20 hours (self-paced online modules + 8 hours live virtual training with Bill Eddy), you will master:
- How to deliver the proven New Ways counseling model in your private practice, agency, or court program
- Step-by-step facilitation using parent workbooks and skill-building exercises
- Techniques to shift parents from all-or-nothing thinking to practical problem-solving
- BIFF® and EAR Statement™ tools tailored for co-parenting communication
- Strategies to protect children from being caught in the middle
Conflict Influencer® Certification
Have your best leadership skills ever completely failed with certain people?
Despite all your training in emotional intelligence, crucial conversations, or “difficult conversations,” some individuals still leave you frustrated, drained, or convinced that nothing works. That’s not you failing — it’s because you’ve been dealing with a high-conflict personality (HCP) using the wrong tools.
The Conflict Influencer® Certification, created and taught by Bill Eddy, LCSW, Esq. and Megan Hunter, MBA, gives you an entirely different operating system for exactly these personalities — in the workplace, on teams, with vendors, or even in the C-suite.
Over 12 focused hours (self-paced modules + live virtual practice), you will master:
- How to spot the hidden, predictable high-conflict pattern in under 60 seconds
- Positive influence techniques that calm drama without rewarding bad behavior
- BIFF Response® mastery tailored for workplace emails, Slack, Teams, and meetings
- EAR Statements™ that rebuild respect while enforcing boundaries
- The CARS Method® for coaching direct reports, peers, or even your boss
- When (and how) to set limits or consequences without triggering retaliation
- Proven strategies to protect your team from emotional contagion and burnout
Ideal for:
- HR directors and employee-relations specialists tired of the same repeat offenders
- Managers and supervisors who inherit “impossible” employees
- Executives dealing with difficult founders, partners, or board members
- Internal coaches, ombudsmen, and organizational development consultants
Real-world outcomes certified Conflict Influencers report:
- 40–60 % drop in formal complaints and grievances
- Faster, cleaner resolutions (many issues solved in one conversation instead of ten)
- Teams that stay productive instead of getting hijacked by one person’s drama
- Personal confidence — you finally feeling in control instead of helpless
Upon completion you earn the official Conflict Influencer® credential and digital badge, plus optional listing in our workplace provider directory — the fastest way clients and colleagues discover you as the go-to expert for high-conflict workplace dynamics.
Stop using tools that only work on reasonable people.
Become the leader who can positively influence anyone — even when they seem impossible.
High-Conflict Mental Health Certification
Coming soon
Ideal For: therapists, counselors, and any mental health professionals
Coming 2026