- BIFF, Communication, Workplace conflict
BIFF Response® at Work: Responding to Hostile Mail ©2023 Bill Eddy, LCSW, Esq. Hostile mail – especially email, texts and...
- Communication
©2021 Bill Eddy, LCSW, Esq. The past two years have been stressful throughout the world, with endless Covid, endless crazy...
- Communication, De-escalation, EAR Statement, High Conflict Strategies, Workplace conflict
EAR Statements Can Calm Clients and Anyone, Especially in Today’s World ©2021 Bill Eddy, LCSW, Esq. We all need empathy,...