We Help Organizations Stop High-Conflict Before it Destroys Culture and Productivity
High-conflict personalities can disrupt leadership, create toxic environments, and hinder growth—whether it’s a challenging founder, escalating staff disputes, or systemic issues. At the High Conflict Institute, our consultations—led by CEO Megan Hunter, MBA—deliver customized strategies to restore balance, enhance communication, and foster resilience.
Customized Consultations
We work directly with owners, founders, C-suite executives, HR directors, employee-relations specialists, practice administrators, or any decision-maker who needs clear, objective guidance on a high-conflict situation. You bring us the problem (a difficult founder, challenging partner, disruptive employee, escalating team drama, board conflict, etc.).
We help you analyze the patterns, forecast risks, and think through every realistic option using the High Conflict Personality framework and decades of real-world experience.
Together we build a step-by-step plan so you can make confident, well-informed decisions about what to do next..
Who Our Consultations are For
Our organizational consultations are designed for leaders who are facing patterns of conflict that feel unpredictable, disproportionate, or persist despite coaching and HR intervention. We work with:
Executives and founders managing destabilizing behavior from key staff
HR and People Operations teams navigating repeated complaints, investigations, or toxic dynamics
Healthcare, education, and nonprofit organizations dealing with high-stress environments where conflict escalates quickly
Managers and team leads struggling with a disruptive employee or chronically difficult colleague
Organizations experiencing turnover, morale problems, or stalled productivity due to one or two high-conflict individuals
Any workplace where traditional conflict-resolution tools haven’t worked
If conflict in your organization feels irrational, draining, or impossible to resolve, this is exactly the kind of situation we specialize in.
How We Help
We provide targeted, practical support designed to reduce disruption quickly and strengthen leadership confidence. Our services may include:
1-on-1 coaching for the high-conflict individual or the leaders managing them — to stabilize behavior, reduce escalations, and restore workplace trust
Focused training for managers, supervisors, or leadership teams — to equip them with clear strategies for responding to high-conflict behavior and preventing future flare-ups
Customized workshops for staff or affected departments — to diffuse tension, rebuild team cohesion, and create a shared language for healthier communication
Ongoing advisory support throughout complex cases — to guide documentation, policy decisions, performance management, and mediated conversations with expert precision
Organization-wide communication protocols (BIFF®, CARS Method®, and B4 Skills) — to improve clarity, reduce reactive communication, and create consistent conflict-reducing practices across the organization
Every engagement is fully tailored. Some organizations need just one or two strategy sessions; others partner with us for months as behind-the-scenes conflict advisors to resolve issues completely and strengthen long-term organizational resilience.
Why Organizations Trust High Conflict Institute
High-conflict situations aren’t ordinary workplace disagreements—they require a specialized approach built on experience, psychology, and proven strategy. Our team is uniquely qualified because:
We pioneered the High Conflict Personality (HCP) framework.
Developed by co-founder Bill Eddy, LCSW, Esq., the HCP model is now used worldwide in courts, behavioral health, mediation, and organizational leadership. It remains one of the only structured approaches designed specifically for dealing with high-conflict behaviors.Our consultants bring decades of focused expertise.
We are mental health professionals, attorneys, mediators, workplace investigators, and organizational strategists who have spent our careers addressing the most entrenched and disruptive conflict patterns.We understand the legal, psychological, and operational risks.
High-conflict personalities create issues that ripple through HR, leadership, compliance, and team culture. Because our team spans these disciplines, we help you prevent escalation, reduce liability, and protect your organization on multiple fronts.We deliver tools that work in real-world pressure.
Our methods are research-informed yet practical. Leaders tell us our frameworks give them clarity and confidence—especially when navigating irrational, defensive, or destructive behavior.We’ve helped thousands of leaders across industries.
From healthcare systems and universities to corporations, nonprofits, and government agencies, we’ve guided organizations through some of their most challenging interpersonal and structural conflicts.
How It Works
We make getting started simple. Our process is fast, collaborative, and tailored to your organization—delivered virtually or in person.
Discovery Call (Free, 30 minutes): Tell us what’s happening, and we’ll recommend the best next steps.
Assessment (1–2 weeks): We gather key insights through interviews, surveys, and document review.
Strategy Development: You receive a clear, customized action plan with goals and timelines.
Delivery & Support: We provide coaching, consultations, training, or facilitated conversations—plus ongoing check-ins to keep momentum strong.
Evaluation & Refinement: We measure progress and fine-tune the approach to ensure lasting improvement.
Key Benefits: Turn Conflict into Sustainable Success
We go beyond quick fixes to create lasting systems that empower leaders and staff alike. Expect outcomes like:
Identify & Address Root Causes: Pinpoint high-conflict patterns in individuals or groups using proven insights to intervene early.
Equip Leaders for Effective Management: Provide tools for founders, managers, and executives to handle challenging behaviors confidently.
Foster Healthy Work Environments: Implement communication frameworks and coaching to reduce toxicity and boost collaboration in practices or teams.
Mitigate Risks & Liabilities: Lower the chances of HR issues, lawsuits, or reputational damage through proactive strategies.
Build Resilient Operations: Create a culture where high-conflict situations are managed efficiently, allowing focus on growth and productivity.
CASE STUDY
From Daily Conflict to a High-Functioning Team: A Two-Year Workplace Transformation with HCI
I approached HCI at the recommendation of my employer’s HR department due to the magnitude and complexity of the personnel management difficulties I was encountering on a daily basis as the manager of a large group of employees (about 40).
Bringing in HCI to help was hands down the best decision I have ever made. First, Megan Hunter came onsite to visit with multiple stakeholders for a couple days and taught all of us how to use EAR and BIFF. Over the next few months through video coaching sessions, Megan and her team continued to teach me and my managers productive ways to handle difficult conversations and scenarios. Eventually, this led to a complete restructuring of my management team. The new management team was set up for success through one on one coaching sessions with Georgi DiStefano, co-author of the book, It’s All Your Fault at Work.
After about two years of dedication to improving the workplace with HCI’s coaching, I am pleased to say that we all spend MUCH less time on personnel management and more time being productive! I am so thankful to the team at HCI for helping me lead and build my team so that we all benefit from a productive and enjoyable work environment.
If you are struggling with seemingly endless personnel conflicts, I strongly encourage you to ask HCI for help! Changing the work culture will take some time and dedication; however it will be well worth the effort.
Mary A. Robinson VMD, PhD, DACVCP
Assistant Professor of Veterinary Pharmacology, University of Pennsylvania, School of Veterinary Medicine
Our Clients
We’ve trained and consulted with over 500,000 professionals all over the globe.
Ready to Resolve High-Conflict Challenges and Create a Healthy Environment?
Take control of disruptive dynamics in your organization today. Book a free discovery call to discuss how we can support your leaders, staff, or entire operation.
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We are the go-to educators and trainers for cutting-edge mediation and conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, consultations, customized training, books, and online courses. Contact us to learn more!