High-Conflict Training That Strengthens Communication, Decision-Making, and Team Stability While Decreasing Risk
Professional training for organizations, courts, workplaces, HR teams, educators, and healthcare providers — available onsite, virtual, or online.
Build the Necessary Skills to Navigate High-Conflict Behavior
High-conflict behavior can derail communication, escalate emotions, and create costly disruption across any professional environment — legal, behavioral health, education, human resources, government, community services, customer service, and beyond.
Our training equips professionals with practical, proven methods to stabilize situations, maintain structure, and reduce escalation, no matter the setting. These methods are easy to learn, but harder to do in real-time, making training with practical application a must.
Your organization's people learn how to: recognize high-conflict patterns early; communicate clearly and calmy under pressure; adjust responses to de-escalate rather than escalating conflict; set limits and impose consequences without triggering defensiveness; guide conversations into problem-solving; improve decision-making and reduce organizational risk.
Our approach includes proven tools such as BIFF Responses®, EAR Statements™, and the 4 Big Skills from the New Ways® method — all based on The CARS Method® and taught with practical examples tailored to your field.
Training & Solutions — Inside and Outside Your Organization
We offer a range of training formats to support your staff, leadership, and service providers as they navigate high-conflict situations in legal, workplace, educational, healthcare, and public-facing environments.
Custom Training (Onsite or Virtual)
Tailored training designed around your organization’s structure, challenges, and service environment. Available onsite or live virtual.
Your staff will gain:
Skills for responding to high-conflict behavior
Tools for de-escalation and structured communication
Approaches tailored to your field and roles
New Ways™ Training for Professionals
New Ways™ is a practical conflict-management method designed to replace outdated approaches that don’t work in today’s high-conflict environments. Built on the 4 Big Skills™—Flexible Thinking, Managed Emotions, Moderate Behaviors, and Checking Yourself—New Ways™ gives professionals a clear, structured program they can teach directly to their clients.
Ideal for:
Divorce counselors & coaches; workplace leaders & coaches; mediators; youth leaders
Custom Training Trusted Across Industries for 18+ Years
Tailored, high-impact training delivered onsite or live (virtual) for your organization’s needs — whether you’re a workplace, court, hospital, school, government agency, or conference.
Professional Certification in High-Conflict Dynamics
Advanced training for professionals who want deep skill mastery in recognizing and managing predictable high-conflict behavior — internally and externally.
Ideal for:
Attorneys, mediators, clinicians, HR, coaches, educators, judges, court professionals
On Demand/Classes
Access high-quality training materials at your convenience, fitting seamlessly into your schedule.
Professional Certification in High-Conflict Dynamics
Advanced training for professionals who want deep skill mastery in recognizing and managing predictable high-conflict behavior — internally and externally.
Ideal for:
Attorneys, mediators, clinicians, HR, coaches, educators, judges, court professionals
Industries
High-Conflict People and situations can arise in any environment: externally with clients or customers, and internally within the workforce. The High Conflict Institute has the expertise to train, coach, teach, and consult in each and every industry. Although our techniques can be used everywhere, here are some we specialize in:
can arise in any work environment, and the High Conflict Institute has the expertise to train, coach, teach, and consult in each and every industry. Here are some we specialize in:
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We are the go-to virtual and on-site educators and trainers for cutting-edge advanced conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, customized training, consultations, books, classes, and online courses. Contact us to learn more!
Our Clients
We’ve trained and consulted with over 1 million professionals all over the globe.
