More structure, more skills, and less stress.

New Ways for Mediation

A Proposal-Focused Approach


New Ways for Mediation℠ is a tightly-structured, simple process for mediating potentially high-conflict disputes. It focuses on the teaching and reinforcement of simple skills for the clients to use throughout the process. This approach emphasizes the role of the mediator as “guide” – much more directive about the process and much less directive about the actual decisions the parties should make. It is a very client-centered approach. This approach to high conflict mediation was developed by Bill Eddy, LCSW, Esq.

The mediator provides a few simple skills for the parties to repeatedly apply in more actively asking questions, gathering information and making proposals, while the mediator more actively provides education and options for the parties to consider. Storytelling about past behavior is stopped and discussions of emotional issues are firmly discouraged, based on the belief that these issues are irresolvable for people with potentially high-conflict personalities and simply reinforce their intransigence.

However, throughout this process, the mediator calmly demonstrates empathy, respect and neutrality for both parties, despite angry outbursts, surprise events, tears and rigid positions. The intended result is that the parties have less need to defend themselves, they work harder at finding solutions, and they are more committed to their own decisions. 

Who it’s For

This structured method can be used by any mediator.

How it’s Used

This method was designed for mediating high-conflict disputes, but it can be used with anyone in any type of mediation. The skills necessary for mediating high conflict disputes, like divorce mediation, civil mediation or others, translate across any level of conflict.

Training vs. Licensing

You do not need to be licensed to use New Ways for Mediation℠, but training is required.


HCI trainers can provide mediation training (New Ways for Mediation℠) for your organization, professional association, practice group, conference, HR department or anyone who mediates high conflict disputes. Our mediation training is offered:

  • in-person (we come to you)

  • virtual (“live” online via Zoom or Skype)

  • *online (recorded).

    * The online training is 4.25 hours total (75-minute seminar + 3-hour demonstration).


No materials are required for the training, but these books will be helpful in learning the method and picking up on the nuances required to mediate high-conflict disputes:

 So, What’s Your Proposal
High Conflict People in Legal Disputes

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New Ways for Mediation℠

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How do we watch the online video? Is it streamed or downloaded? . . .

All of our online courses are streamed, which means that you watch them online at your convenience.

Can we watch the video training in one go or can it be accessed and watched more than once? . . .

You can watch them at your convenience at any time, day or night. You can start and stop them, and re-start at any location or watch them over again (and again). It helps to make a note of the minutes in the bar at the bottom of the video if you want to come back to the same place.

Who developed the New Ways for Mediation℠ method? . . .

Bill Eddy developed the method, after practicing as a family mediator for over 30 years. He is also a therapist (Licensed Clinical Social Worker) and a lawyer (Certified Family Law Specialist) in California. He is the Senior Family Mediator at the National Conflict Resolution Center based in San Diego, California, and a Founding Board Member of the Academy of Professional Family Mediators. He is also the author of several books including High Conflict People in Legal Disputes and Splitting: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder. He is the co-founder and Training Director of the High Conflict Institute, which provides training in the New Ways for Mediation℠ method and other programs for managing high-conflict disputes and personalities in many settings.

Which is the vest video for individuals who are considering whether to use divorce mediation for their own divorce mediation, custody dispute, or other co-parenting dispute? . . .

The New Ways for Mediation videos are for professionals, but we have a 1-hour video, Is Divorce Mediation for You?, for anyone contemplating whether divorce mediation is appropriate. .


New Ways for Mediation is a service mark of service mark of William A. Eddy exclusively licensed to High Conflict Institute, LLC.