Participate in the Academy of Professional Family Mediators Bookclub!
APFM BOOKCLUB Participate in the Academy of Professional Family Mediators Bookclub!
Our first tele-meeting will be on May 23, 2011 at 1:00 pm (EST).
To participate, simply call (218) 936-4141, then enter code 8426638 when prompted. Please exercise teleconference curtesy and mute your phone when not speaking.
Please pass this on to friends who may be interested. At this time you do not have to be an APFM member to participate.
Our first book is BIFF by Bill Eddy.
A Kindle Edition is also available, as well as Sony Reader, Nook, etc.
Bill's book offers important skills for mediators working with high conflict people often made worse by the tensions of divorce and separation.
We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect in which emails, social media posts, and personal attacks are on the increase. We must learn to respond to people who communicate this way -- people with high-conflict personalities.
A BIFF response can be applied in any communication anywhere - on the Internet, in a letter or in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely - while being reasonable in return.
BIFF stands for Brief, Informative, Friendly and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life - plus additional tips to help you deal with high-conflict people anywhere.