Dealing with High Conflict People and their irate communications can leave you at a loss for words.
The BIFF Response® Method helps you get your thoughts organized and under control so you can respond effectively.
To be most effective, we suggest you explore the method in our 20-minute Online Course, 20-minute dvd or in the BIFF Response book to give you the method essentials. Then we tell people to practice, practice, practice!
When you want to utilize The BIFF Response® Method, you may find yourself staring at a blank screen wondering, “What do I say?” The answer will vary from case-to-case, but let’s review the ground rules and then go over a few examples.