Most law enforcement officers are skilled at handling difficult people in the community, but can get triggered, argue, or explain too much in highly stressful situations. HCI’s techniques for de-escalation and calming people can help.
Difficult patients takes a toll on already stressed healthcare workers. Learning the skills to handle difficult people in healthcare can drastically save time, alleviate stress, and ensure long-term satisfaction.
Healthcare workers are increasingly faced with difficult patients, their families or friends, co-workers, and other staff. Our training for healthcare professionals in any area of health and medicine will provide those within the industry the necessary skills to calm upset people, de-escalate conflict, deal with high-conflict co-workers, curb harsh or condescending language. Stress will decrease as these new skills and methods are put into everyday use. Job satisfaction will increase.
Our seminars and training address the dynamics of high conflict disputes and provide many methods for managing everyone in the healthcare system.
We offer these training opportunities for all areas of healthcare. All seminars can be tailored to your area or level of the healthcare ystem, including:
Managing High Conflict Personalities in Healthcare
Dealing with High Conflict Management & Difficult Bosses
Dealing with High-Conflict Patients
Dealing with High-Conflict Families and Friends in Healthcare Settings
Dealing with Emotionally Charged Patients
Communicating with Difficult People
Our training is appropriate for:
external: dealing with high-conflict parents and students
internal one: managing high-conflict employees
internal two: communication training for employees
Inquire about our training for your healthcare organization:
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