Mediation & Restorative Justice Centre

Last week I was in Edmonton, Canada, giving a 2-day training to 40 mediators with the Mediation & Restorative Justice Centre. It was an excellent group and they were willing to practice over and over again dealing with high-conflict clients. They learned (and I continue to learn) that what works best is often the opposite of what you feel like doing. And they were great sports about it! Pictured here: Bill Eddy, Susan Logan (Executive Director) and Scott (Chair of the Board).