New Ways for Families Online: Training for Coaches, November 14th 2019

New Ways for Families Online: Training for Coaches, November 14th 2019

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Presented by Bill Eddy, LCSW, Esq., co-founder and training director of the High Conflict Institute

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Note: Attendees must participate in the live training the day of the event.

Length of course: 4 hours

Price (for new providers who are not licensed New Ways for Families providers): $299
Price (for New Ways for Families licensees): $99

Date: November 14, 2019

Time: 11 am to 3 pm Pacific Time

What You Get With Your Registration:

  • 4 hour training

  • New Ways for Families® Online Coaching Manual (print copy will be sent if U.S. address; PDF will be emailed if outside U.S. (if you are outside the U.S. and you would like a paper copy, please email us at - an additional shipping fee is required)

  • license to use New Ways for Families® Online with clients (renewable annually)

  • monthly Q & A session with Bill Eddy, LCSW, Esq.

  • listing as a New Ways for Families® Online Course Coach

This is a training for parenting and co-parenting coaches or parent educators to coach clients who are taking the New Ways for Families® Online Course (Parenting Without Conflict® through in the U.S., or Post-Separation Parenting Program by Interact.Support in Australia).

This training will help professionals learn how to identify, understand, and manage high conflict patterns of behavior. This training will provide participants with a comprehensive understanding of the New Ways for Families® Online curriculum and how to implement it in their work with clients. Participants will learn how to coach clients through the online course material by reinforcing the skills taught in the course and assisting clients in applying the skills to their own situation.

About New Ways for Families®

New Ways for Families (see short explainer video here) is a short-term method for handling the growing problem of high-conflict families in our divorce courts and out-of-court. It focuses on strengthening personal skills before making long-term decisions. The four big skills include:

  • flexible thinking (including how to make and reasonably respond to proposals)

  • managed emotions (including giving themselves encouraging statements)

  • moderate behaviors (including writing emails that are brief, informative, friendly and firm, or “BIFF”) and

  • checking themselves (rather than blaming others).

New Ways for Families is a relatively new method of teaching parents simple skills to manage conflicts, negotiate decisions, promote respectful communication, encourage themselves in times of stress and co-parent more effectively. We have designed this new method to be simple and repetitive, so that almost all parents can learn these skills and apply them in their lives when dealing with each other, with their children and with anyone. It is designed to save courts time, save parents money, and to protect children as their families re-organize in new ways after a separation or divorce, for married or never-married parents.

This approach was started as a counseling method, which has been tried in several Family Court systems in the United States and Canada. It was then adapted to Collaborative Divorce coaching, pre-mediation coaching, a decision-skills class and eventually into an online course consisting of 12 1-hour sessions. This online course has significantly expanded the number of parents who are learning these skills from hundreds to thousands. However, we have also learned that many parents want and need a more personal approach in combination with the online course. Coaching with the online course may be the best combination.

This method takes a lot of patience for the Coach and a lot of encouragement for the parents. However, it is based on principles that have worked in teaching skills to a wide range of people, including those with serious behavior problems.

It is designed for all parents, but especially to include those who are “high-conflict” or are dealing with a high-conflict co-parent, when other methods often don’t work. This very basic approach seems to reach all parents.



The New Ways for Families ONLINE Program Coaching session is set for November 14, 2019 from 11:00 am to 3:00 pm Pacific time USA 



A Coaching Manual will be shipped to you.  If there is not sufficient time to ship the manual prior to the training date, we will email you a PDF version and then a physical copy will be mailed to you for your future use.  


After we receive your registration and payment, we will send details for joining the training (we use Zoom for our online trainings).  Contact us any time if you have questions:


Overview of High Conflict Patterns of Behavior (60 min)

  • Identifying High Conflict Behaviors: all-or-nothing thinking, unmanaged emotions, extreme behavior

  • Cycle of High Conflict Thinking

  • Understanding possible origins: trauma, personality disorders, other mental health issues

  • The Importance of Empathy, Attention & Respect (EAR™)

    • Practice exercises and/or role play

Why New Ways? (30 min)

  • Overview of program design

  • Structure; small skills in small steps

  • Practical application throughout the course; accountability

  • Research-Informed: developed from evidenced-based interventions

The New Ways Skills (60 min)

• Learning the 4 New Ways Skills: Comprehensive training on the course content, reviewing each class. Participant will learn the skills himself/herself and can see what the client is expected to do

  • Managed Emotions (Class 1 content)

  • Flexible Thinking (Class 2 content)

  • Moderate Behaviors (Class 3 content)

  • Checking Yourself (Class 4 content)

• Practicing the 4 New Ways Skills

  • Practice exercises and/or role play (BIFF, Making Proposals, Coaching Clients to Make Proposals)

• Reinforcing the Skills with Clients:

  • Review the practice exercises and journal entries that parents will be expected to complete

  • Role play working with clients in session; how to guide parents in improving or editing their responses

  • Brainstorm additional exercises to assist the parent in applying the skills to their own situation

How New Ways Addresses High Conflict Issues (30 min)

• Review Class 5 content

• Identify extreme behaviors common in high conflict cases: substance abuse, intimate partner violence, child abuse, anger management issues, alienation, false allegations

• Learn how to assist clients in applying the New Ways skills to these high conflict situations, as applicable

o Participants to review Class 5 content in preparation for session with client

• Learn how to guide parents in talking to their children about the New Ways Skills

o Review Class 5, page “What To Tell The Children,” plus additional client handout with same title

Assisting Clients with Decision Making (30 min)

• Review Classes 6-11 content

• Coaching Clients to Make Proposals: Coaching clients on decisions that need to be made

• Helping clients anticipate issues that may arise in making these decisions

• Coaches to use their professional judgement as to which topics to cover with client in-session, depending on the client’s needs and specific circumstances

Avoid Becoming a High Conflict Case (30 min)

• Review Class 12 content

• Coaching clients on avoiding high conflict behaviors

• Reinforcement of the skills in the context of Class 12 material

Trainer Bio

Bill Eddy

New Ways for Families method.

Bill Eddy is an attorney, therapist, mediator, and the Training Director and co-founder of the High Conflict Institute in San Diego, California. Mr. Eddy provides training to professionals worldwide on the subject of managing high-conflict personalities. He has provided seminars to human resource professionals, employee assistance professionals, ombuds, attorneys, mediators, mental health professionals, hospital administrators, college administrators, government agencies, judges, law enforcement, homeowners’ association managers and others. He has presented in over 25 states and 10 countries.

As an attorney, he is a Certified Family Law Specialist in California, where he has represented clients in family court and provided divorce mediation services for over 20 years. Prior to that, he provided psychotherapy for 12 years to children, adults, couples and families in psychiatric hospitals and outpatient clinics as a Licensed Clinical Social Worker.

Mr. Eddy is the author of several books, including:

• It’s All Your Fault! 12 Tips for Managing People Who Blame Others for Everything

• BIFF: Quick Responses to High Conflict People

• High Conflict People in Legal Disputes

• The Future of Family Court

• So, What’s Your Proposal

He taught Negotiation and Mediation at the University of San Diego School of Law for six years. He is currently the Senior Family Mediator at the National Conflict Resolution Center in San Diego, California. He is on the part-time faculty at the Pepperdine University School of Law where he teaches the Psychology of Conflict, and on the part-time faculty of the National Judicial College.

He is the developer of the New Ways for Families ® method for potentially high-conflict families, which is being implemented in several family court systems in the United States and Canada. He is also the co-developer of the HCI Pattern Viewer computer method of presenting high conflict behavior and numerous documents in a simple visual format to professionals and the court. He has also developed the New Ways for Mediation® method, which emphasizes a greater role for clients by using simple decision-making skills which are taught and reinforced by the mediator, including through Pre-Mediation Coaching.

He obtained his law degree in 1992 from the University of San Diego, a Master of Social Work degree in 1981 from San Diego State University, and a Bachelors degree in Psychology in 1970 from Case Western Reserve University.