Managing High Conflict People in Higher Education

Managing High Conflict People in Higher Education

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Managing High Conflict People in Higher Education

Downloadable audio file. This is not a CD.

Students & parents alike are presenting universities & colleges with a new set of problems. The demands & conflict situations confronting staff, faculty, and administrators require new skills and awareness to address high-conflict people.

This 30-minute audio helps higher education professionals deal with difficult students, parents and faculty members, and any type of workplace conflict experienced in universities and colleges. 

Includes the C.A.R.S. Method® of Conflict Resolution audio to help you apply this method in stressful conflict in the higher education setting.


Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator and the President of High Conflict Institute. He is an international expert on managing disputes involving high conflict personalities and personality disorders in court. Eddy is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Previously, Eddy was a Licensed Clinical Social Worker providing therapy in psychiatric hospitals and outpatient clinics. He is on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the National Judicial College.